Refund policy

Last Updated: October 2026

At Wgfyhushwh, operated by Hongkong Ecovape Technology Co., Limited, we respect your privacy and value transparency in how we handle personal information. This Privacy Notice explains how information is collected, used, protected, and shared when you visit our online store, purchase decorative bookends, or communicate with our support team.

1. Categories of Information We Collect

Depending on your interactions with our store, we may collect the following categories of information:

Information You Provide: Your name, shipping and billing addresses, email address, telephone number, account details, and information included in customer support inquiries.

Order & Payment Information: Purchased products, selected variants, order amounts, transaction references, payment status, and refund details. Payment credentials are processed through the third-party payment providers available at checkout.

Device & Browsing Information: IP address, browser type, operating system, device identifiers, approximate location derived from your IP address, referring URLs, and interactions with our website.

Privacy & Communication Preferences: Marketing subscriptions, cookie preferences, consent records, and unsubscribe requests.

2. How We Use Personal Information

We use information for purposes connected with operating and improving our store:

Order Fulfillment: Processing payments, preparing purchases, arranging delivery, and managing replacements or refunds.

Customer Assistance: Responding to product questions, order inquiries, and requests concerning our policies.

Website Improvement: Understanding browsing patterns, identifying technical problems, and improving navigation and product information.

Transactional Messages: Sending order confirmations, shipping notifications, and relevant account or security updates.

Marketing Communications: Sending promotional announcements and decorative bookend recommendations when you have opted in. You may unsubscribe at any time.

Fraud Prevention & Security: Identifying suspicious transactions, investigating misuse, and protecting customers and our services.

Legal & Administrative Purposes: Maintaining necessary records, resolving disputes, and meeting applicable legal obligations.

3. Security Measures & Data Retention

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

Secure Connections: Encryption helps protect information transmitted through secure website connections.

Restricted Access: Access to customer information is limited to authorized personnel and service providers who need it for relevant purposes.

Payment Processing: Payments are handled through third-party payment services. Please do not send full card numbers or card security codes by email or telephone.

No transmission or storage system can guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this notice, including order support, accounting, fraud prevention, and applicable recordkeeping obligations.

4. Information Sharing & Service Partners

We may disclose relevant information to providers that support our business operations, including:

Store & Technology Providers: Services supporting website hosting, checkout, customer accounts, and store functionality, including Shopify.

Payment Providers: Services processing payments, transaction verification, and refunds.

Fulfillment & Shipping Partners: Providers preparing and delivering orders.

Customer Support Services: Tools and providers helping us manage customer communications.

Advertising & Analytics Partners: Where enabled and subject to applicable privacy choices and consent requirements, platforms used to measure traffic, advertising performance, and conversions. These may include:

We may also disclose information to meet legal requirements, protect rights, investigate fraud, or facilitate a business transfer subject to applicable protections.

We do not sell personal information for monetary payment. Certain advertising-related disclosures may nevertheless qualify as a “sale” or “sharing” under applicable privacy laws.

5. Cookies & Tracking Technologies

Our store may use cookies, pixels, and similar technologies to:

  • Maintain shopping carts and checkout sessions.
  • Remember preferences and privacy choices.
  • Monitor website performance and visitor activity.
  • Measure advertising results and support personalized advertising where permitted.

Where required, we request consent before activating nonessential tracking technologies.

You can adjust browser settings and use any privacy controls available on our website to manage these technologies. Disabling some cookies may affect website functionality.

6. Children’s Privacy

wgfyhushwh is intended for adult shoppers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact support@wgfyhushwh.com. We will investigate and take appropriate steps to remove information collected improperly.

Additional protections may apply to minors under the laws of their location.

7. Website Privacy Transparency & Browser Signals

You can browse public areas of our store without registering an account. However, browsing may still involve the collection of device information and cookie data described in this notice.

This Privacy Notice is available through our website’s policy links.

Browser Do Not Track (DNT) settings differ from legally recognized opt-out preference signals. A DNT setting alone should not be assumed to disable all tracking. Where applicable law requires recognition of an opt-out preference signal, we will process it accordingly.

8. European Economic Area Privacy Rights

Where the General Data Protection Regulation (GDPR) applies, you may have rights to:

  • Access personal information held about you.
  • Correct inaccurate or incomplete information.
  • Request deletion in applicable circumstances.
  • Restrict processing under specified conditions.
  • Object to processing, including relevant direct marketing activities.
  • Receive eligible information in a portable format.
  • Withdraw consent where processing relies on consent.
  • Complain to a relevant supervisory authority.

Depending on the activity, processing may rely on fulfilling a contract, complying with legal obligations, your consent, or legitimate interests where permitted.

Information may be processed outside your country of residence. Where required, appropriate safeguards apply to international transfers.

To submit a request, email support@wgfyhushwh.com. Rights are subject to applicable legal conditions and exceptions.

9. California Privacy Rights

Where the CCPA/CPRA applies to our processing, eligible California residents may have rights to:

Know & Access: Request information about the categories and specific personal information collected, used, and disclosed.

Delete: Request deletion of eligible personal information, subject to applicable exceptions.

Correct: Request correction of inaccurate personal information.

Opt Out of Sale or Sharing: Request that eligible information not be sold or shared for cross-context behavioral advertising.

Limit Certain Uses of Sensitive Information: Where applicable, request limits on specified uses or disclosures of sensitive personal information.

Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.

Requests may be submitted to support@wgfyhushwh.com. We may need to verify your identity or an authorized agent’s authority before processing a request.

10. Security Incidents & Notifications

If we become aware of a security incident involving personal information, we will investigate, take appropriate containment measures, and assess any notification obligations.

Where notification is required, affected individuals and relevant authorities will be informed within the timeframes and through the methods required by applicable law.

Notices may describe the information affected, the circumstances of the incident, and recommended protective steps where appropriate.

11. Marketing Email Preferences

Our promotional communications are intended to follow applicable email marketing requirements.

  • Sender information and subject lines accurately identify the communication.
  • Promotional emails include an unsubscribe mechanism.
  • Unsubscribe requests are processed within applicable statutory timeframes.

Unsubscribing from marketing does not prevent essential order confirmations, delivery notices, refund updates, or other necessary service communications.

We may update this Privacy Notice as our practices or applicable requirements change. The revised version will display an updated date, with additional notice or consent requested where required.

12. Company & Contact Information

For privacy questions, information requests, or assistance exercising your rights, please contact:

  • Brand Name: Wgfyhushwh
  • Legal Operating Entity: Hongkong Ecovape Technology Co., Limited
  • Business Address: Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Hong Kong
  • Customer Support Email: support@wgfyhushwh.com
  • Direct Contact Telephone: +1 (857) 367-4399
  • Business Operating Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time